Consultancy Solutions Limited is committed to providing a high quality service. To ensure that we are achieving our business and quality objectives, we continually monitor our business processes and services. By assessing and reviewing processes we are able to continually improve our services and achieve our quality objectives.
The purpose of this questionnaire is to give accurate feedback to us so that we can improve and ensure that the services we provide are relevant and are of the highest standard.
Please could you kindly complete as many of the following questions as possible and be as frank as you wish. Your feedback is very important to us and we will act upon any issues you bring to our attention.
Most sections just need a tick in the box for each question. Any additional comments would be most welcome. Thank you for your time
Note: Please complete all fields and read the data protection notice before submitting this form
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Any Additional Comments: ";
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Title (Ms, Miss, Mrs, Mr, Dr, Prof, Other)
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First Name
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Middle Name
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Last Name
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E-mail
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Tel (home)
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Tel (work)
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Mobile
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Company
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Address
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Town/City
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Post/Zip
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County
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Country
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CSL Code No
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Project Title
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Start Date
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End Date
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Contract/Purchase Order No
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Client(s)
Self Assessment: For each of the following statements, please rate your performance (services to the client) during this project
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Your Initial meeting with the client met your needs and was worthwhile
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Your assessment of the client's requirement was completed accurately and thoroughly, fully meeting your needs and those of the client
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You were able to demonstrate a sound analysis and a good understanding of the requirement
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You are happy with the solution you provided, in terms of relevance, completedness, client satisfaction and your own satisfaction
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You were able to provide a clear and informative explanation of technical detail
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You kept the client sufficiently informed on the progress of the project including any technical issues at all times
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You ensured the involvement of the client at major points in the implementation
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You communicated effectively with all members of staff with whom you had contact
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You formulated forward plans which will help in taking the work forward
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Please rate your overall satisfaction with this project
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Was the work environment safe, comfortable and appropriately equipped with sufficient resources to complete the assignment?
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If NO, please specify:
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Are you satisfied that your experience and skills were effectively matched for this project?
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Are you aware of any follow on work for this client
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If YES, who should we contact?
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Would you be happy to provide us with a brief case study of the project which we can use for marketing purposes?
For each of the following statements, please rate the quality of the operational and administrative processes and procedures provided by CSL head office during this project
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CSL completely clarified the agreed aims, objectives and deliverables at the start of the project
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CSL dealt with and resolved all your general enquiries via all appropriate means of correspondence
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CSL were able to handle all issues promptly with courtesy and proffesionalism
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CSL were able to resolve problems or knew who to contact if unable to assist you personally
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CSL provided a contract, timesheets and purchase orders which were timely and easy to understand
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CSL managed the payment of your invoices accurately and on time
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Please rate the overall level of service from the CSL head office
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Do you have any comments or suggestions that may help CSL improve its service to you?
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If YES, please specify:
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Are you aware of the incentive scheme CSL has in place for consultants to undertake marketing activities?
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Would you be interested to learn more about the incentive scheme and would you like CSL to contact you?
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Please share any final comments, and expand on any of your earlier responses if you wish:
Data Protection Notice
Confidentiality and Security
Consultancy Solutions Limited is the sole owner of the information collected on this site. Any information you provide will be held securely and in accordance with the Data Protection Act 1998. We will not disclose your personal information to third parties unless you have given your permission. Should you be interested in the contents of the Data Protection Act 1998 please visit the UK Government web site for details www.dataprotection.gov.uk.
Please tick the box below to indicate that you consent to this collection.
I consent to Consultancy Solutions Limited collecting and storing my data.
Contact Consultancy Solutions Limited about this statement:
Should you have any queries about the way in which personal data is stored on this web site or if you have any questions or comments regarding this policy, please contact: Consultancy Solutions Limited at csl@consulting-uk.com or +44 (0) 1453 755745
